Refund policy

We are committed to providing high-quality towels that meet your expectations! To ensure the hygiene and safety of our customers and our products, we have established the following policies:

Refund and Exchange Eligibility:

• Due to hygiene considerations, we only accept refund or exchange requests for towels within 24 hours of receiving your order. 
• The towels must be unused, unwashed, and in their original packaging.
  

Initiating a Refund or Exchange:

• If you wish to request a refund or exchange, please contact us within 24 hours of receiving your order. 
• Provide your order number and a brief description of the issue.

Return Shipping:

• If your refund or exchange request is approved, we will provide you with instructions on how to return the towels.
• Customers are responsible for return shipping costs unless, of course, the item is defective or incorrect.

Inspection and Processing:

• Once we receive your returned towels, our team will inspect them to ensure they meet the eligibility criteria.
• Upon approval, we will process your refund or exchange within 10 business days.
  

Non-Returnable Items:

• Towels that have been used, washed, or are not in their original packaging are not eligible for refund or exchange. 
• Any return or exchange request made after the 24-hour window will not be accepted.